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Privacy Policy

Effective Date: 26/11/2025

 

At Truemark Tech, we value your privacy and are committed to protecting your personal data.

1.   Who We Are

Our website address is: https://truemarktechuae.com

2.   Information We Collect
  • Personal Information: We collect your name, email address, and billing details during the account registration process.
  • Communication Data: We collect phone numbers and message metadata used specifically for the Truemark Connect (WhatsApp API) service.
  • Usage Data: Our servers automatically collect your IP address, browser type, and device information to ensure security and site optimization.
3.   How We Use information
  • Service Provision: To provide, maintain, and improve the Truemark Suite and Truemark Connect
  • Transaction Processing: To securely process your payments and manage your recurring subscriptions.
  • Communication: To send essential service updates, invoices, and security alerts.
  • Marketing: To send promotional emails regarding new features (you may opt out of these at any time).
4.   Data Protection
  • Industry Standards: We utilize industry-standard security measures, including encryption and rate-limiting, to protect your data from unauthorized access.
  • Third-Party Disclosure: Your data is never sold. It is only shared with third parties necessary for payment processing and technical fulfilment.
5.   Cookies and Tracking
  • User Experience: We use cookies to remember your preferences and improve your overall experience on our website.
  • Analytics: Cookies help us understand how visitors interact with our site so we can optimize our services.
  • Management: You have the full right to manage or disable cookies through your individual browser settings.
6.   Data Retention
  • Active Accounts: We retain your personal data for as long as you maintain an active subscription with us.
  • Deletion Requests: Upon request, we will delete your personal data within a reasonable timeframe, unless we are legally required to keep it for tax or administrative purposes.
7.   Third Party Services
  • External Providers: We use third-party payment gateways and analytics tools to ensure a seamless service.
  • External Policies: These third-party providers have their own independent privacy policies, which we encourage you to review.
8.   Contact Us
  • If you have any questions or concerns regarding this Privacy Policy, please reach out to us directly.
  • 📧 Email: info@truemarktech.com
Grievance Redressal

In accordance with the Information Technology Act and the Digital Personal Data Protection Act 2023, the details of the Grievance Officer for Truemark Tech are provided below:

  • Name: [Insert Name – usually the Owner or a Senior Manager]

  • Designation: Grievance Officer

  • Address: [Insert your India Registered Office Address

  • Email: info@truemarktech.com

  • Phone: +91 77009 09649

The Grievance Officer will acknowledge your complaint within 24 hours and aim to resolve it within 15 days of receipt.

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